Refund Policy

At 5M Consulting, we stand behind the quality of our consulting services. If for any reason you are not satisfied with our services, we offer the following refund policy:

1. Refunds for Hourly Services
   
   For hourly services, if you are not satisfied with the consulting services provided by us, you may request a refund for the hours that have not been used within 30 days of the completion of the service. We will review your request and provide a refund for the unused hours at our discretion.

2. Refunds for Fixed Price Services
   
   For fixed price services, if you are not satisfied with the consulting services provided by us, you may request a refund within 30 days of the completion of the service. We will review your request and provide a refund at our discretion.

3. No Refunds for Completed Services
   
   If you have already received and approved the consulting services provided by us, no refund will be provided.

4. Process for Requesting a Refund
   
   To request a refund, please send an email to [contact information] with your name, contact information, and a description of why you are requesting a refund. We will respond to your request within 3 business days.

5. Exceptions
   
   We reserve the right to refuse a refund request in the following situations:

   • The consulting services were provided more than 30 days ago

   • The consulting services were completed and approved by you

   • You have not paid for the consulting services in full

   • The consulting services were terminated due to your breach of our terms and conditions

6. Contact Information
   
   If you have any questions or concerns about our refund policy, please contact us at hello@5mconsulting.com.au.